Your choice of secure payment option including credit card, Pay Pal, After Pay, Apple Pay, Google Pay

To cancel/ make a change to an order

Just send us an email at email@MiFire.com.au including your name, contact number, order number or, date of purchase and include the specifics of the change/ cancelation request.

We will make contact with you to confirm the order/ cancellation change.

Note. If payment has been processed by the payment gateway we will subtract this amount from your refund.  In the event you request cancellation/ change after the order has been fulfilled for shipping a returns fee of $15 will also be subtracted from the refund amount.

Generally, we send your package via Standard Post. This is because the nature of some of our items means they cannot be flown and must go via road service only.

Please allow a reasonable time which could be from two through to ten days depending on how many Kms you are from our Logistics base in Brisbane..

Just send us an email at email@MiFire.com.au including your name, contact number, order number or date of purchase

We ship everywhere in Australia.

Shipping is FREE for all orders over $50.  For orders less than $50 postage is a flat rate of $5.

Fulfilment and dispatch of orders is within 1 business day of the order being placed

We ship via Australia Post standard delivery, with tracking provided for all orders.  You will be sent an email or text confirmation that your order has been shipped, this email confirmation includes the shipment tracking number. 

If you have not provided an email address at checkout you can request your tracking number by sending a text message to 0401 406 434.  Include your name and order number, we will reply via text.

Australia Post delivery usually takes from 2 - 10 days depending on how many Kms you are from our logistics base in Brisbane. 

If you have not received your order within 10 business days since you placed your order please let us know by emailing email@mifire.com.au. We will investigate the problem and advise when you can expect delivery.

We want happy customers. If you are not 100% satisfied with your purchase for any reason, you can return it to us within 30 days provided the product and packaging not used or damaged. See returns policy for more detail

Returns:

Change of mind/ exchanges

Our policy lasts 30 days. If 30 days have gone by the day of delivery, we may not offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition is damaged or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

To initiate a return; Email to email@MiFire.com.au including your name, contact number, order number or, date of purchase and include the specifics of the items you wish to return or exchange.  We will advise via email the address of our fulfilment centre the item is to be returned to.

Shipping for change of mind/ exchanges

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping will be deducted from your refund.

You should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Dispatch of exchanges will be within 2 business days of receiving and inspection of the returned item. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain 14 days of approval.

Wrong product received

Email to email@MiFire.com.au including your name, contact number, order number or, date of purchase.  Include a picture of the incorrect item received and the product ordered that was not received.  Dispatch of the correct item will be within 2 business days of notification and will include a pre-paid satchel for the incorrect item sent.

Damaged items on arrival/ delivery

If you receive a damaged or defective item we ask that you email (email@MiFire.com.au) or text (0401 406 434) a picture/ video of the damaged item with a short description of the issue.  include your name, contact number, order number or, date of purchase. Depending on the issue we may ask for the return of the item, or issue a replacement without inspecting the item.  Dispatch of replacement items will be within 2 business days of approval for replacement.  Replacement of defective items will be at no cost to the customer.

Faulty manufacturing/ broken after use

We guarantee our products for 12 months post-delivery day.  If you receive a faulty item or it becomes broken after use email (email@MiFire.com.au) or text (0401 406 434) a picture/ video of the damaged item with a short description of the issue. include your name, contact number, order number or, date of purchase. Depending on the issue we may ask for the return of the item, or issue a replacement without inspecting the item.  Dispatch of replacement items will be within 2 business days of approval for replacement.  Replacement of defective items will be at no cost to the customer.  We will not replace items that have been broken due to being used for a purpose they were not designed for.

To cancel/ make a change to an order before receiving your purchase

Email to email@MiFire.com.au including your name, contact number, order number or, date of purchase and include the specifics of the change/ cancelation request.

We will make contact with you to confirm the order/ cancellation change.

Note. If payment has been processed by the payment gateway we will subtract this amount from your refund.  In the event you request cancellation/ change after the order has been fulfilled for shipping a returns fee of $15 will also be subtracted from the refund amount.

In the event, a customer submits an order, receives a checkout coupon/ offer and a subsequent identical order is placed.  The subsequent order will be refunded less any processing fees.  If the customer then decides to cancel the initial order processing fees may be incurred at the discretion of the MiFire director

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at email@Mifire.com.au

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.

Check out our YouTube channel for product demos and how-to clips

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100% yes! John our founder developed the app specifically to enable anyone to be able to use the app and fully comply with legislation.

Johns' background is Fire Fighting and building fire safety legislation. All the technical details are taken care of in the backend of the MiFire Mate App.

Trade Mate is an exclusive account for ABN holders providing access to a fire industry expert, updates and information, as well as customised pricing on all products offered by MiFire Australia.

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